Phoenix Palace Hotel Hanoi & Spa

Phoenix Palace Hotel Hanoi & Spa

$$$$|View on mapHanoi, Vietnam|
8.0
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Rooms and Guests2 Guests, 1 room
Phoenix Palace Hotel Hanoi & Spa
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Overview

Offering a storage room and a restaurant, the comfortable Phoenix Palace Hotel Hanoi lies in the heart of Hoan Kiem with Vietnamese craft shops and casual bars only a 6-minute stroll from Dong Kinh Nghia Thuc Square. Featuring 26 rooms with views of the city, the 3-star hotel is within walking distance of Thang Long Imperial Citadel.

Location

The accommodation is nestled in Hanoi, close to a lake. The Phoenix Palace Hotel has a comfortable location merely 6 minutes on foot from the famous Hoa Lo Prison and Hanoi Night Market. This comfortable property is also a stroll from Kiem Lake. A family vacation to Hanoi will become more exciting if you visit Vietnam Central Circus lying about a 5-minute drive from Phoenix Palace Hotel Hanoi.

Situated right in the centre of Hanoi, the accommodation is just a short stroll from 28 Duong Thanh bus stop.

Rooms

Some of the air-conditioned rooms have a balcony and a sitting area, and such facilities as wireless internet and a flat-screen TV with satellite channels, along with a coffee maker and a minibar. They have spacious decor with wooden furniture. Providing a hot tub and a shower, the bathrooms are also appointed with slippers.

Eat & Drink

Yamamoto Matcha Cafe is situated only minutes from this Hanoi hotel.

Leisure & Business

The Phoenix Palace Hotel Hanoi offers a terrace and various recreational opportunities for guests to relax.

Good to know
Check-in/Check-out
from 14:00-23:59
from 06:00-12:00
Amenities
Public parking is possible at a location nearby (reservation might be needed) at VND 30000 per hour.
Wireless internet is available in the hotel rooms for free.
Other information
Breakfast
At the hotel Phoenix Palace Hanoi & Spa guests are invited to a full breakfast served for free. 
Children & extra beds
There are no extra beds provided in a room.  There are no cots provided in a room. 
Pets
Pets are not allowed.
Languages
English, Chinese, Vietnamese
Building
Number of rooms:26
Former name
Hanoi Central Star Hotel
Price calendar
Check availability and prices for your dates now!

Rooms and availability

Twin Room
  • Max:
    5 persons
  • Bed options:
    2 Single beds
Triple Room
  • Max:
    4 persons
  • Bed options:
    Sleeping arrangements for 3 persons
Suite
  • Max:
    2 persons
Show 7 more room typesLess

Facilities

Main facilities

Free Wi-Fi

Free Wi-Fi in rooms

Parking

VND 30000 per hour

Luggage storage

Luggage storage

Locker room

24-hour services

24-hour reception

24-hour security

Shuttle

Paid airport shuttle

Spa and relaxation

Spa & wellness centre

Laundry
TV

Flat-screen TV

Services

  • Paid airport shuttle
  • Valet parking
  • Room service
  • Housekeeping
  • Car hire
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance

Spa & Leisure

  • Leisure/ TV room
  • Spa & wellness centre

Room view

  • City view

Room features

  • Free Wi-Fi in rooms
  • Air conditioning
  • Mini-bar
  • Soundproofed rooms
  • Sitting area
  • Dressing area
  • Terrace
  • Garden furniture
  • Tea and coffee facilities
  • Dining table
  • Ironing facilities

Bathroom

  • Free toiletries

Self-catering

  • Electric kettle
  • Dryer

Media

  • Flat-screen TV
  • AM/FM alarm clock

Room decor

  • Parquet floor
Show all facilitiesHide facilities

Essential information about Phoenix Palace Hotel Hanoi & Spa

💵 Lowest room price 2564 INR
📏 Distance to centre 500 m
🗺️ Location rating 9.6
✈️ Distance to airport 26.0 km
🧳 Nearest airport Noi Bai International, HAN

Location

Address
The address has been copied.
27A Phu Doan Street, Old Quarter, Hanoi, Vietnam, 10000
Map view
27A Phu Doan Street, Old Quarter, Hanoi, Vietnam, 10000
  • City landmarks
  • Nearby
  • Restaurants
  • Hotels nearby
Museum
Hoa Lo Prison
480 m
Church
Saint Joseph Cathedral
480 m
Dinh Tien Hoang St.
Temple of the Jade Mountain
480 m
Library
Hoan Kiem Lake
480 m
Hang Duong
Hanoi Night Market
480 m
Lake of the Restored Sword
480 m
Theatre
Thang Long Water Puppet Theatre
480 m
87 Ma May Street Hoan Kiem District
Ancient House
480 m
75 Dinh Tien Hoang Street
Post Office Ha Noi
480 m
Restaurant
Bami An Bread
30 m
Restaurant
Bun Bo Nam Bo
320 m
Restaurant
Pho 10
190 m
Restaurant
Dream Beans Coffee
150 m
Restaurant
Cafe 1988
40 m
Restaurant
Manh Coffee
30 m
Restaurant
Banh Mi Bami Hipp
80 m
Restaurant
Hong Hoai's Restaurant
560 m
Restaurant
Banh Cuon Ba Hanh
170 m
Restaurant
Noodle & Roll
190 m
Restaurant
The Little Plan cafe
40 m
Restaurant
Au Lac Family Restaurant
140 m
Restaurant
Banh Mi Zoon
110 m

Reviews of Phoenix Palace Hotel Hanoi & Spa

8.0 /10
Great
Verified reviews  
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Location9.6
Facilities6.6
Guest reviewsWrite a Review
  • A
    Audrey
    United Kingdom
    left 2 reviews
    Wrote a review on 16 Nov
    Great
    Recommends the hotel
    Location9.0
    Rooms7.0
    Service9.0
    Dining7.0
    8.0
    central location
    friendly staff

    explore vibrant parks and landmarks just steps away

    I loved how close the hotel was to Hoan Kiem Lake, just a 10-minute walk, where I enjoyed leisurely strolls and beautiful park views, and the nearby street full of cute cafes and local food options made it easy to grab a delicious meal after a day of exploring.

    Deluxe Double Room
  • T
    Tom
    United Kingdom
    left 7 reviews
    Wrote a review on 27 Sept
    Great
    Recommends the hotel
    Location9.0
    Rooms8.0
    Service9.0
    Dining6.0
    8.0
    clean
    helpful
    limited
    inconsistent

    The great and the meh

    Comfortable and clean environment, amazing staff willing to help with anything. Location is perfect for exploring the city's culture,, right next to bustling shops and famous attractions.

    The breakfast lacked variety and the Wi-Fi connection was inconsistent at times. The limited amenities were a bit disappointing.

    Deluxe Double Room
  • S
    Susan
    United Kingdom
    left 9 reviews
    Wrote a review on 20 Aug
    Great
    Recommends the hotel
    Location9.0
    Rooms8.0
    Service10.0
    Dining5.0
    8.0
    friendly staff
    spacious family room
    strategic location
    old building
    cockroaches

    We spent 8 nights with our 4-year-old in a cozy one bedroom that quickly felt cramped. The staff were amazing, especially Anna, who helped us with a free upgrade to a spacious family room. Her friendly approach and excellent English made our stay special. The strategic location allowed us to explore all major attractions on foot, reducing the need for transport stress.

    The building was old and we encountered a few cockroaches.

    Deluxe Family Room
  • J
    James
    United Kingdom
    left 1 review
    Wrote a review on 19 Aug
    Perfect
    Recommends the hotel
    Location10.0
    Rooms9.0
    Service10.0
    Dining9.0
    10
    excellent location
    diverse breakfast
    amenity consistency

    the location is excellent, nestled within the historic district, making it easy to explore cultural landmarks! the breakfast options cater to different tastes, and the staff are welcoming and attentive 😊

    not one thing about the room amenities could improve! 😅

    Deluxe Double Room
  • N
    Nicholas
    United Kingdom
    left 7 reviews
    Wrote a review on 06 Aug
    Great
    Recommends the hotel
    Location8.0
    Rooms8.0
    Service9.0
    Dining8.0
    8.0
    delicious breakfast
    spacious room
    friendly owners
    spotty wi-fi

    I had an amazing experience here! The breakfast was delicious and a huge hit with the kids, and we had a spacious room perfect for our family. The owners were extremely friendly and accommodating, although the Wi-Fi was a bit spotty at times, but overall I would definitely return.

    Connecting Room With City View
  • E
    Evelyn
    United Kingdom
    left 1 review
    Wrote a review on 22 Jul
    Great
    Recommends the hotel
    Location9.0
    Rooms8.0
    Service9.0
    Dining7.0
    8.0
    spacious family room
    friendly service

    cozy, cozy, cozy

    The Deluxe Family Room was spacious and perfect for us, much appreciated after our initial cozy one-bedroom. Anna and the staff went above and beyond, making us feel truly at home. her friendly service was a highlight of our stay! Plus, the location was fantastic, allowing us to explore major attractions on foot, and all by foot distance!

    can recommend 😊❤️

    Deluxe Family Room
  • J
    John
    United Kingdom
    left 5 reviews
    Wrote a review on 07 Jul
    Nice
    Doesn't recommend the hotel
    Location8.0
    Rooms7.0
    Service8.0
    Dining5.0
    6.0
    clean room
    free wi-fi
    weak ac

    Clean, big rooms with free Wi-Fi. AC was weak during heat wave.

    Deluxe Double Room
  • O
    Olivia
    United Kingdom
    left 9 reviews
    Wrote a review on 03 Jul
    Nice
    Doesn't recommend the hotel
    Location8.0
    Rooms6.0
    Service7.0
    Dining7.0
    6.0
    great location
    delicious breakfast
    cramped room
    lack of coffee supplies
    slow breakfast service

    The location is fantastic, making it easy to explore nearby attractions on foot. The breakfast options are varied, including delightful cakes and fresh fruits. some rooms felt cramped and would benefit from refurbishment, and there was a noticeable lack of coffee supplies in the room. while the staff were generally helpful, the breakfast service could be slow, leading to limited options at peak times.

    Deluxe Family Room
  • J
    Joseph
    United Kingdom
    left 11 reviews
    Wrote a review on 05 Jun
    Perfect
    Recommends the hotel
    Location10.0
    Rooms8.0
    Service10.0
    Dining7.0
    9.0
    antique furniture
    attentive staff
    comfortable atmosphere
    breakfast selection
    dining options

    I appreciated the warm atmosphere created by the antique furniture and the attentive staff, making me feel safe and comfortable during my stay. The location was ideal to explore the vibrant Old Quarter, easily accessible for senior guests.

    Limited breakfast selection could be improved.

    Deluxe Double Room
  • R
    Reg
    United Kingdom
    left 7 reviews
    Wrote a review on 28 May
    Nice
    Doesn't recommend the hotel
    Location9.0
    Rooms7.0
    Service7.0
    Dining6.0
    6.0
    spacious shower
    clean room
    comfortable air conditioning
    viewless window
    tv issues

    The Deluxe Double Room was pretty comfy. The shower was spacious and had good water pressure, although the detachable shower head sprayed everywhere. I had one window, but it just faced the back of another building—no great view there. Room was clean, and the air conditioning was already cool when I arrived. I didn’t really get to enjoy the TV much since it had snow on all channels. it did the job for my stay, but could use some updates.

    Deluxe Double Room
  • G
    Geoffrey
    United Kingdom
    left 9 reviews
    Wrote a review on 17 May
    Great
    Recommends the hotel
    Location9.0
    Rooms8.0
    Service9.0
    Dining6.0
    8.0
    friendly staff
    comfortable room
    central location
    slow wi-fi
    limited breakfast

    Comfortable Deluxe Double Room. Staff friendly and helpful. Close to many attractions. Wi-Fi slow at times. Breakfast options limited.

    Deluxe Double Room
  • L
    Leo
    United Kingdom
    left 2 reviews
    Wrote a review on 11 May
    Needs improvement
    Doesn't recommend the hotel
    Location5.0
    Rooms5.0
    Service5.0
    Dining5.0
    5.0
    effective air conditioning
    dusty room

    The room was dusty and needed deep cleaning. the air conditioning was effective.

    Deluxe Double Room
  • R
    Rowan
    United Kingdom
    left 10 reviews
    Wrote a review on 03 Apr
    Needs improvement
    5.0

    The room had a cozy vibe with decent decor, and I was pleasantly surprised that the air conditioning was already running cool upon my arrival. Their attention to detail, like thoughtful welcome notes, made me feel appreciated after a long journey.

    The elevators were unbelievably slow, which was a bit of a headache during busy hours. The breakfast on weekends was passable, but weekdays left me with a limited choice that felt quite underwhelming. I also encountered an unexpected and pesky issue with intermittent Wi-Fi throughout my stay, and the overall upkeep wasn't great—think dark rooms with musty smells and a lack of ventilation. One of the rooms had dust and mold, which isn’t a fantastic welcoming sign. Honestly, it wasn't the ideal experience I was hoping for.

FAQ about Phoenix Palace Hotel Hanoi & Spa

Which attractions can we visit during our stay at Phoenix Palace Hotel Hanoi hotel?
You can always visit one of the highly rated attractions, Bia Hoi Corner, placed 500 meters from Phoenix Palace Hotel Hanoi hotel. Other sights that are worth your while are Bach Ma Temple (1.4 km the property) as well as the President Ho Chi Minh Mausoleum (10 minutes away by car).
Which landmarks are closest to Phoenix Palace Hotel Hanoi?
Guests of Phoenix Palace Hotel Hanoi can visit Lake of the Restored Sword (around 500 metres from the accommodation), or Hoa Lo Prison placed 6 minutes' walk away.
Should we expect an airport shuttle to bring us to the hotel?
Airport shuttle which will take you to the hotel with a 28-minute drive is among the services offered by the property. Please inform the staff about your estimated arrival time.
Can we park our car at the comfortable 3-star Phoenix Palace Hotel Hanoi?
Yes, at the comfortable 3-star Phoenix Palace Hotel Hanoi public parking is offered nearby for VND 30000 per hour.
Are there any dining facilities close to the 3-star Phoenix Palace Hotel Hanoi?
Guests of the 3-star Phoenix Palace Hotel Hanoi can dine in one of the popular restaurants nearby, among them café Yamamoto Matcha Cafe—8/10 according to reviews—or restaurant Noodle & Roll with a high 9 rating.
What is check-in and check-out time at the comfortable 3-star Phoenix Palace Hotel Hanoi hotel?
Guests of the comfortable 3-star Phoenix Palace Hotel Hanoi hotel can check in from 14:00 to 23:59 and check out from 06:00.
What payment methods are accepted in the comfortable 3-star Phoenix Palace Hotel Hanoi?
At the comfortable 3-star Phoenix Palace Hotel Hanoi, guests can pay using сash, Mastercard, and Visa as well as other payment methods.
What room types does the comfortable 3-star Phoenix Palace Hotel Hanoi hotel comprise?
The comfortable 3-star Phoenix Palace Hotel Hanoi hotel offers such room types as Deluxe Room, Junior Suite, and Quadruple Room.
Which facilities are offered in the rooms of the hotel?
Most rooms at the hotel include wireless internet and a flat-screen TV with satellite channels and feature private bathrooms with a hot tub. At the same time, all suites boast soundproof windows as well as a writing desk.
Which facilities are provided in the comfortable 3-star Phoenix Palace Hotel Hanoi hotel?
The comfortable 3-star Phoenix Palace Hotel Hanoi hotel includes such facilities as currency exchange and a cash machine, whereas guests' safety will be ensured with a safety deposit box and 24-hour security service.
Check rooms and rates
Check-in
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Rooms and Guests2 Guests, 1 room